Kuzzoi returns portal
Returns from EU, UK & Switzerland
You don't like the piece of jewelry you ordered? No problem! With the help of our DHL returns portal, you can easily send your order back to us within 30 days.
For returns within Germany, a return fee of 2.95 € applies.
For returns from Austria, Switzerland, and other European countries, a return fee of 4.95 € applies.
Please note that we will deduct the return shipping costs from your refund.
Even if you ordered from us as a guest, you can download and print out your return sticker below or use the QR code. As soon as you click on the button, you will be forwarded directly to the input form. There you only need to enter your sender data and click on “Continue” – you already have your return slip in your hand!
Stick the note on the parcel or show the QR code when dropping off your return at a post office, a Packstation or your parcel shop. Please note that we have to charge for unauthorized returns.
We are all familiar with advertising that promotes free returns. In most cases, however, the costs are simply passed on to customers through higher product prices. In the end, this means that products are not actually cheaper — and high return rates certainly do not benefit the environment.
With the environment in mind, we aim to raise awareness of delivery routes and help reduce unnecessary returns. We also save a significant amount of paper by not including a return label in every package, as unused labels only generate waste.
Thank you!
International Returns
You can return any order within 30 days of delivery. All returns must be sent to the following address:
Julie & Grace Ltd
Osterbekstrasse 90a
22083 Hamburg
Germany
Customers must ensure that all returned items are in the condition in which they were received, have not been worn and are returned in the original packaging with tags and labels intact. Please use a secure, insured and trackable delivery service (e.g. FedEx, UPS, DHL or similar) as we cannot be held responsible for items not received.
Returns from the United States are not possible
We are currently unable to accept returns from the United States or Puerto Rico due to the suspension of international postal shipments under new U.S. customs regulations. This includes all services via DHL Paket and other postal carriers.
If you have any questions regarding a past order or need support, please contact us at info@julie-grace.de, and we’ll do our best to assist you.
How to avoid a return:
You can be particularly careful when choosing the right size or length when you place your order. In our size guide we help you find the best ring size for you, for example. This saves you additional work for a return and also does something good for our environment.
In addition, we provide as much information as possible in our product descriptions and details to help prevent incorrect orders. If you have any questions about our products, you can also contact our customer service at any time.