Kuzzoi returns portal
Return from Germany
You don't like the piece of jewelery you ordered? No problem! With the help of our DHL returns portal, you can easily send your order back to us with DHL for 30 days free of charge. Even if you ordered from us as a guest, you can download and print out your return sticker below or use the QR code.
As soon as you click on the button, you will be forwarded directly to the input form. There you only need to enter your sender data and click on "Continue" - you already have your return slip in your hand!
Stick the note on the parcel or show the QR code when dropping off your return at a post office, a Packstation or your parcel shop.
Please note that we have to charge for unauthorized returns.
You can return any order within 30 days of delivery. All returns must be sent to the following address:
Julie & Grace Ltd
Customers must ensure that all returned items are in the condition in which they were received, have not been worn and are returned in the original packaging with tags and tags intact. Please use a secure, insured and trackable delivery service (e.g. Fedex, UPS, DHL or similar) as we cannot be held responsible for items not received.
Please note that all return costs outside of Germany are at the expense of the customer.
How to avoid a return:
You can be particularly careful when choosing the right size or length when you place your order. In our size guide we help you to find the best ring size for you, for example. This saves you additional work for a return and also does something good for our environment. In addition, we give you as much information as possible in our product description and details to prevent incorrect orders. If you have any questions about our products, you can also contact our customer service at any time.